Expert and skilled
a comprehensive capability that allows you to achieve optimum value
Services
Professional Services
Synetrix provide a wide range of Professional Services capable of transforming the complexities of today’s network requirements with the integration of emerging convergent services to maximise and benefit the rewards of a long term sustainable infrastructure.
Our unique partnership approach is open and trusting which we believe ensures a clear shared understanding resulting in successful delivery of solutions that meet your expectations.
Transformational Support
Synetrix' delivery of advanced and innovative technical solutions into local government and the education sector is constantly evolving to match the demands our customers face and to maintain our own high standards for ground-breaking services.
Technical precision is just one vital component for the success of a project implementing new and complex solutions, whereas full and immediate uptake of new services across the target user-base is crucial to ensure that the project's aims are achieved and that a best-value ROI is realized. Thus, whilst engaged in the design and implementation of a client solution, we offer parallel support to the client management team to transform a complex technical project into a successful long-term improvement for their organisation.
We advocate this common-sense partnership approach as our experience proves that new technology can only make improvements when individuals take responsibility and experience a positive influence on the way they work, learn and live.
Consultancy
We consistently work with our customers to focus on the overall objectives of a project, beyond the specific technology and service obligations of a 'Technology Partner'.
As such we offer the following assistance;
- Devise communications plan strategically aligned to the project to ensure the consistent communication of new services and changes before launch
- Assist the organisation to obtain end user buy-in and positive support for the new services and changes
- Optimisation of the network infrastructure and services requirements ensuring required outcomes
- Budgetary planning & strategic advice
- Jointly develop an implementation strategy to ensure a phased and supported uptake of new services
Project Management
Synetrix' ability to work to industry best practise is demonstrated by our commitment to recognised standards and methodologies. We recognise a precise technical installation is a vital component of a project and results in a timely take up of services. All Synetrix Project Managers are Prince 2 accredited to govern the management of customer projects, targeting successful requirement transformation through delivery to project closure.
Training
Synetrix recognise that continuous advancements in network technology are useful only if additional services are taken on board and recognised by end users. Either delivered as part of an infrastructure project or product based, Synetrix can deliver customised technical training to assist with personal professional development and/or in support of a new service infrastructure.
Service Performance Management
The Synetrix Customer Support Centre has the capability to provide end to end network Services. Through an ITIL compliant process, the Support Services manage the performance of your network through agreed Service Level Agreement, measured and reported against stringent quality service parameters.
Quality Management Systems
Synetrix operates a rigorous quality assurance regime evidenced by our ISO 9001 accreditation. From the outset, our Professional Services approach is monitored and managed by our accredited quality systems ensuring services are developed and delivered in line with expectations and requirements.
